Service & support

Unisystem offers a proactive service level for support agreement customers. We receive updated information about any errors from weighing systems we have delivered through the U-cloud solution. Through our system, we keep customers informed with the latest updates and can communicate with customers via U-Bridge. We can prevent errors, maximise performance, or, in the case of unexpected problems, provide remote support.

Unisystem has dealers and service partners in 20 countries across all regions, who can offer professional remote support as well as onsite service. We can provide a replacement unit with a preloaded backup. Unisystem provides original spare parts to our service partners to ensure the quality of the products. Service agreements include replacement products for customers to ensure safe operations.

Service agreements ensure optimal availability and performance of Unisystem-supplied hardware and software.

Service agreement

1. Software updates
2. Access to support email and telephone
3. Remote support
4. Data backup
5. Replacement scales
6. 5-year warranty